SJ
Sharita J

1 reviews | Active since Oct 2013

26 May 2017, 08:28

ARROGANT MBALI MAVUSO

<p>This review is with regards to the review that I wrote on 18 May 2017 . On 18 May MTN responded to say that the matter was escalated. On 22 May I requested a help request and till today 26 May 2017 Nobody from MTN has contacted me. MTN YOUR SERVICE IS SO PATHETHIC!!!! DISGUSTING!!!!</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply01 Jun 2017, 17:30
Official

Thank you for your post.

We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.

The matter has been escalated to Credit management supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.

We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.

warm regards

mike