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Onthou O

1 reviews | Active since Sept 2016

09 Nov 2016, 11:47

Arrogant, *********** and useless

<p>Something keeps using my airtime on my phone so I called MTN 808 asking for their assistance on this matter. I made this call over 5times for the past 3months. I have received nothing but instruction that don't work. Until today my airtime is still being depleted and when I call 808 MTN is still giving me the very same useless instructions. On one of the calls I was even told that my airtime will be refunded as it wasn't the first time i made a call with this enquiry.</p> <p>Then they get so arrogant and tell me that I don't need to explain myself to them as they can simply pick it up on the system.</p> <p>MTN is so useless and arrogant. </p> <p>I'm really greatful that my contract with them is ending. I would rather move to a better network that being stuck with such a problematic network </p>

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Replies (1)
MTN South Africa
MTN South Africa's reply11 Nov 2016, 09:41
Official

Thank you for your post.

We apologize for any inconvenience incurred.

We do not pick up any content usage on the sim card.

We do pick up that you load airtime and do transfer from your number to another number.

Calls and data usage can be picked up.

Please make sure that all your back end programs are closed proper, you may contact the business support team on 1555 to assist you to check if all the application is closed when on the Internet. 1555 is a free service from the device.

Kind regards,

Alice van der Merwe

REQ:***

Best regards,