Arrogance and no Solution

Very disheartened at the experience I had with MTN, the first service consultant I spoke with transferred my call back to the queue. The second interaction with Mandla Khanye whom blatantly became condescending when I tried to explain why I was unclear about the erroneous billing instead he took me on \stating he is entitled to ask questions"of which he dismissed me when I was adamant that I didn't understand why the funds were depleted in my account given the history as I'm using the same handset and my been recharging more or less the same. Why must I pay R20 when I'm asking what happened to my airtime given the two recharges I have made. One thing that was clear about the call and having spoken to Mandla I had no right to be frustrations"