NM
N M
1 reviews | Active since Apr 2019
29 Apr 2019, 08:53
Arrogance
Arrogance!! The staff clearly hate their jobs or just don't have proper training or simply arrogant. They don't follow up, never answer the phone. Terrible service, pathetic service, you have to waste your time and walk into the store for assistance especially at The Bridge Greenacres MTN, Port Elizabeth!!
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MTN South Africa's replyOfficial
30 Apr 2019, 09:44Good day
Thank you bringing this matter to our attention.
We apologise for your inconvenience experienced due to the arrogance portrayed at the above store. It was thoughtful of you to inform us about the incidences promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
It's unfortunate that your matters have snowballed to the point that you no longer want with our the laptop from our organization. It is certainly not our intention to dissatisfy our customers. This matter will be escalated to the management team for urgent attention.
Ms Madikizela, let me assure you that what happened in your case is not typical of our level of customer service and hope that we can be of service to you again in the future.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Thank you bringing this matter to our attention.
We apologise for your inconvenience experienced due to the arrogance portrayed at the above store. It was thoughtful of you to inform us about the incidences promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
It's unfortunate that your matters have snowballed to the point that you no longer want with our the laptop from our organization. It is certainly not our intention to dissatisfy our customers. This matter will be escalated to the management team for urgent attention.
Ms Madikizela, let me assure you that what happened in your case is not typical of our level of customer service and hope that we can be of service to you again in the future.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Best regards,
MTN South Africa's reply30 Apr 2019, 09:44
Official
Good day
Thank you bringing this matter to our attention.
We apologise for your inconvenience experienced due to the arrogance portrayed at the above store. It was thoughtful of you to inform us about the incidences promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
It's unfortunate that your matters have snowballed to the point that you no longer want with our the laptop from our organization. It is certainly not our intention to dissatisfy our customers. This matter will be escalated to the management team for urgent attention.
Ms Madikizela, let me assure you that what happened in your case is not typical of our level of customer service and hope that we can be of service to you again in the future.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Thank you bringing this matter to our attention.
We apologise for your inconvenience experienced due to the arrogance portrayed at the above store. It was thoughtful of you to inform us about the incidences promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
It's unfortunate that your matters have snowballed to the point that you no longer want with our the laptop from our organization. It is certainly not our intention to dissatisfy our customers. This matter will be escalated to the management team for urgent attention.
Ms Madikizela, let me assure you that what happened in your case is not typical of our level of customer service and hope that we can be of service to you again in the future.
Warm RegardsZenetta Portia ViljoenComplaints Management team
Best regards,