Arrears Notification - While paying my account every month!!!

1 Star is still being Generous! Once again MTN fails! I get notified that my account is in arrears despite making my payments every single month. I get told my account is now in arrears due to my billing method being changed from Debit Order to cash, if it was debit order it wouldn't have been a problem. No clear explanation can be given and your call centre staff are as helpful as ice is to eskimo! FYI I have been paying cash since 2015/16 and now suddenly my account is in arrears and is being suspended.

This is completely unacceptable, especially when my monthly statements reflected a zero amount for being overdue and then suddenly this month I get a statement with a 30 day overdue amount.

Oh and nobody wants to provide me with the complaints process despite me asking for the same three times on my call to your super helpful consultants.

MTN wants to give me a statement of account, instead of actually telling me how they arrived the current outstanding amount which nobody can get to.

This is my last with MTN, your service has gone from the best when I took out my contract to the absolute worst! Hello Mobile would probably give me better service than you!