1 reviews | Active since Jun 2017
Arrears MTN account query
I just received an sms that I need to settle my arrears MTN account which comes to an R3660.42, which I can't understand end August 2018 the bill was R1472.59 which was paid, end September 2018 the bill was R1551.38 which I could not paid and I asked for a double debit which did not happen, so end October 2018 the bill was R1742.93 which was paid plus the R1000.00 owing from end September 2018. So to my calculation I should only owe R551.38 plus my existing bill. When I tried contacting the call centre I keep getting cut off and they are unable to send me my current statement as their email facility is off line. I seriously can't afford to be cut off as this phone is used for business purposes. Please can someone assist with resolving my query urgently. Many thanks Regards Carla
Thank you for your post.
We have investigated the issue you raised with us and we can confirm that that we have received your recent payment on the 01/12/2018 of R2265.64 for your account to be up to date. This should reflect on your next statement. Your current balance should reflect on your MTN app as per advise you received from the call center in order to monitor you account.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you. Please do not hesitate to contact us should you require further assistance.
Warm Regards
Sizwe Schoeman Complaints Management team
Thank you for your post.
We have investigated the issue you raised with us and we can confirm that that we have received your recent payment on the 01/12/2018 of R2265.64 for your account to be up to date. This should reflect on your next statement. Your current balance should reflect on your MTN app as per advise you received from the call center in order to monitor you account.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes. Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you. Please do not hesitate to contact us should you require further assistance.
Warm Regards
Sizwe Schoeman Complaints Management team