CE
Craig E
1 reviews | Active since Sept 2015
13 Oct 2015, 21:55
ARREAR ACC???
It seems that the service doesnt improve with this service provider, also seeing the amount of complaints of the same issue of mine shows great incompentancy. Last month i was double debited an amount and now because i reversed the one amount (as i wasnt going to wait 21 days) now my account is in arrears. After confirming aswell before the reversal that it was in deed a double debit!!!. I have given up requesting a debit account over the past 3 months as i didint want a cash account, but to avoid speaking to a deaf person id rather leave it as it is also to avoid abother double debit... and now the previous call their department was apparently going to investigate this arrear issue and now to no surprise it hasnt changed. Is there no way any body could assist me in leaving mtn rather? Really fedup with this level of service.
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MTN South Africa's replyOfficial
15 Oct 2015, 13:59Hello militant,
Thank you for your post.
Apologies for the delayed response and inconvenience experienced, according to our records the has been a payment made on the 05-10-2015 and the account is current . According to our records there's never been a double debit order, the debit orders have been unsuccessful and the amounts have been paid.
Best regards
Mantoa
REQ:***
Thank you for your post.
Apologies for the delayed response and inconvenience experienced, according to our records the has been a payment made on the 05-10-2015 and the account is current . According to our records there's never been a double debit order, the debit orders have been unsuccessful and the amounts have been paid.
Best regards
Mantoa
REQ:***
Best regards,
MTN South Africa's reply15 Oct 2015, 13:59
Official
Hello militant,
Thank you for your post.
Apologies for the delayed response and inconvenience experienced, according to our records the has been a payment made on the 05-10-2015 and the account is current . According to our records there's never been a double debit order, the debit orders have been unsuccessful and the amounts have been paid.
Best regards
Mantoa
REQ:***
Thank you for your post.
Apologies for the delayed response and inconvenience experienced, according to our records the has been a payment made on the 05-10-2015 and the account is current . According to our records there's never been a double debit order, the debit orders have been unsuccessful and the amounts have been paid.
Best regards
Mantoa
REQ:***
Best regards,