kM
kevin M

1 reviews | Active since Jul 2011

09 Oct 2017, 14:33

Arogant disgusting *******

About 2 months ago I signed up for a sim card for my tablet. I only want data and have not shared my number with anyone at all. Since then I have been inundated with sms's and calls for a certain gentleman who owes money and has signed up on many different sites etc. I have experience with the other mobile providers and not had this problem. Initially I went back to Rosebank had set up the contract they did something my device and it slowed down for +- a week. Since then it has becoming increasingly untenable. I went to Benmore MTN and they informed me that it is because the number was recycled. IE MTN knew that they were going to cause me this hassle and sold me this number anyway. When I asked them for a solution they said it would cost me R250 to change the number. Naturally I objected that this was a problem of MTNs making. They then told me I should go to the "service center" again why should I be inconvenienced going totally out of my way. They then said I should call 808. I spoke to a Prudence Maqhiza, she said she couldn't assist me and that I should go to a MTN shop. I cannot express adequately that a company can behave in such a cavalier way towards its customers. I would rather deal with Telcom.

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Replies (1)
MTN South Africa
MTN South Africa's reply19 Oct 2017, 12:37
Official

Good day Kevin

Thank you for your post.

We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.

We tried to contact you but the number you have provided is invalid because the voice prompt says its not available on the network. Should your issue still not be fixed please write back to us with the correct contact number for us to contact and assist you effectively.

Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst

Best regards,