1 reviews | Active since May 2015
Are you still searching for my phone???
<p>I am still waiting for my phone, I supposed it's misplaced or something...been waiting for feedback from last year...MTN I have lost hope in your service all I want is my Sony Xperia Z in the state that you received it, when I sent in for repairs on the 28/02/2015. I have no energy to argue back and forth via email as there is no assistance, no one comes back with feedback on the whereabouts of my phone. I will fight till I get my phone back and I won't be paying another R330 because you are ***** and I'll treat your customers.</p>
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Regional store management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconvenience that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the Regional store management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***