ARE YOU JOKING MTN? CLIENTS TO PAY FOR DATA USAGE QUERIES NOW???

<p>MTN - since when and why do clients have to pay for queries lodged re high data usage? I lost data on 29 December 2016 and spoke to one of your supervisors on 30 December as no one answered on 173, and was sent forms to complete which stipulate I have to pay for an enquiry into the matter. Another 1GB was "used" in a flash between 4 and 6 January. Furthermore, I have also still not received a response to previous queries lodged for airtime lost in September and November. Are you in such a comfort zone that it's unimportant to respond to clients?</p>