IB
Ian B
1 reviews | Active since Jun 2011
24 Apr 2015, 15:46
Are you happy with a 15 minute wait in your queue
I am waiting in your customer service queue for 15 minutes with no response. Is this acceptable?
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Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
07 May 2015, 11:19Hello Ian Bayne,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We were experiencing high call volumes.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We were experiencing high call volumes.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
MTN South Africa's reply07 May 2015, 11:19
Official
Hello Ian Bayne,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We were experiencing high call volumes.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
We were experiencing high call volumes.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***