SS
Samantha S
1 reviews | Active since Jun 2013
15 Jun 2015, 09:59
Are we insuring the phone or the simcard
So tired of MTN and making errors with my accounts<br> <br> What I would like to know, are we insuring the phone or the simcard ???<br> <br> <br> Been a client for over 5 years and have been paying insurance, no one said the simcard has to be in the phone! <br> <br> So for me the insurance is useless and I will be canceling.<br> <br>
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MTN South Africa's replyOfficial
23 Jun 2015, 14:49Hello Sam2220,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per the Insurance terms and conditions, one of the clause of the Limit of Indemnity, the handset shall not be used in conjunction with any other MSISDN (cellphone number) without express authorisation of the Administrators and an update of the policy conditions. If another sim card has been inserted on the phone, the insurance claim will be declined.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per the Insurance terms and conditions, one of the clause of the Limit of Indemnity, the handset shall not be used in conjunction with any other MSISDN (cellphone number) without express authorisation of the Administrators and an update of the policy conditions. If another sim card has been inserted on the phone, the insurance claim will be declined.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply23 Jun 2015, 14:49
Official
Hello Sam2220,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per the Insurance terms and conditions, one of the clause of the Limit of Indemnity, the handset shall not be used in conjunction with any other MSISDN (cellphone number) without express authorisation of the Administrators and an update of the policy conditions. If another sim card has been inserted on the phone, the insurance claim will be declined.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per the Insurance terms and conditions, one of the clause of the Limit of Indemnity, the handset shall not be used in conjunction with any other MSISDN (cellphone number) without express authorisation of the Administrators and an update of the policy conditions. If another sim card has been inserted on the phone, the insurance claim will be declined.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***