cM
cindy M
1 reviews | Active since Apr 2015
10 Apr 2015, 09:56
ARE THERE STILL PEOPLE WORKING AT MTN!!!!!????
I have called the call centre numerous times (10 calls) yesterday and today on 808/809. Need to cancel my contract that is due to expire shortly and port my number. Finally someone answered and I was transferred to the retention centre and held on for another 10 minutes..no one answered.<br> <br> Placed the query on Twitter (@MTNzaService) STILL NO REPLY. This is the WORST service ever!!!!!!
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Replies (1)
MTN South Africa's replyOfficial
10 Apr 2015, 15:11Hello cindym2,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please be advised that your request has been acknowledged by our cancellation department , as from the 02 of June you can go to your desired network service provider to port your number.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards,
Esther
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please be advised that your request has been acknowledged by our cancellation department , as from the 02 of June you can go to your desired network service provider to port your number.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards,
Esther
REQ:***
MTN South Africa's reply10 Apr 2015, 15:11
Official
Hello cindym2,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please be advised that your request has been acknowledged by our cancellation department , as from the 02 of June you can go to your desired network service provider to port your number.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards,
Esther
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please be advised that your request has been acknowledged by our cancellation department , as from the 02 of June you can go to your desired network service provider to port your number.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards,
Esther
REQ:***