MY
Mandy Y

1 reviews | Active since Feb 2012

02 Feb 2022, 17:12

Are there any humans working at MTN - I DON"T HAVE A CONTRACT SO STOP TAKING MY MONEY

I have just had a debit order of R3771.78 go off against my bank account with a reference of MTN SP. The only issue of course is that I don't have an MTN account.

Originally I was happy accept that possibly this was ***** committed in the name of MTN even though it wasn't them. So, I had the debit order reversed, and then tried to contact MTN in order to straighten out the issue.

No luck. The website refers you to an email for *****, who then just reply saying you must phone their customer centre on 083 135. The customer service (REWARDSCO) replies with exactly the same thing once they discovered I don't have an account with MTN.

So now the problem is getting hold of an actual human at MTN. When I dial said customer service number, not one of the options allows you to speak to anyone. I have tried every option and sub-option on their IVR but no human. REWARDSCO are happy to tell me to follow the options (this after the 4th email) - like I am a complete idiot!!!!!

There is no option to speak to a consultant. Maybe it works if you are an MTN client, but I AM NOT which brings me back to the debit order and money they are happy to take.

CAN SOMEONE PLEASE SPEAK TO ME!!!!!!

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