1 reviews | Active since Oct 2016
Are the staff at the customer care dead because I might die waiting for them to respond
<p>On 26/09/16 I sent a request to cancel my contracts which expired months ago. Got an immediate response to which I responded. I have sent more emails following up on the status but not one response. How can I get a response and my request actioned? Been a MTN customer since the 90's but now wishing I had chosen the opposition.</p>
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that an escalation has been sent to our Retentions Division to assist with cancellation of lines under the account. A call back will be done to confirm and complete process.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that an escalation has been sent to our Retentions Division to assist with cancellation of lines under the account. A call back will be done to confirm and complete process.
We sincerely hope that this is in order and hope that we are able to restore your faith in us.
Kind regards
Kevin.