Aprroval for additional contract
<p>I am an existing customer with MTN ,with two contracts.</p> <p>I approached MTN for an additional contract, but was denied due to supposed issues on my credit profile.</p> <p>I have confirmed with Experian and TransUnion that my profile is clear.</p> <p>I cannot speak to a physical person to help and resolve this issue,and the ********** number simply cuts off or does not get answered.</p>
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MTN South Africa's replyOfficial
25 Aug 2016, 18:04Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ: **********
Best regards,
MTN South Africa's reply25 Aug 2016, 18:04
Official
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ: **********
Best regards,
's updateReviewer Update
02 Sept 2016, 10:00I have been contacted, relevant documents emailed today for consideration. Awaiting feedback.
's update02 Sept 2016, 10:00
Reviewer Update
I have been contacted, relevant documents emailed today for consideration. Awaiting feedback.
's updateReviewer Update
11 Sept 2016, 06:08Still awaiting feedback.
's update11 Sept 2016, 06:08
Reviewer Update
Still awaiting feedback.
's updateReviewer Update
27 Sept 2016, 14:07Thank you for not responding to any requests from my side. I have now purchased a handset and will use Cell C
's update27 Sept 2016, 14:07
Reviewer Update
Thank you for not responding to any requests from my side. I have now purchased a handset and will use Cell C