April 2016 Statement
Good day a Few weeks ago - I wrote to you saying " April Statement Good day The first of April I bought 2gb because I haven't received my monthly data yet. But that 2gb is now billed for April and not for May. Is there a possibility that you can change it that it can go on the May statement because then my April account is going to be R1400 and I can afford that. Please help me?? YOUR REPLY WAS: " Apr 7, 2016 3 weeks ago Official business reply: Hello kliz, Thank you for your post. Please accept our apologies for the inconvenience experienced. Kindly be advised that the Invoice dated 2016-04-01 will be debited on your account on 2016-05-01. Please note that you may contact our customer care helpdesk on 808 to request for payment arrangements. We sincerely hope that this is in order and hope that we are able to restore your faith in us. Kind Regards, Zukiswa REQ:*** THEY NEVER PUT IT ON THE MAY STATEMENT AND IT WAS PUT ON APRIL - EXACTLY WHAT I WANTED TO AVOID????? SO MY ACCOUNT WAS R1400 FOR THE MONT - I CANT AFFORT IT !! AND 2 WEEKS AGO I SENT A MAIL TO COSTUMER CARE "--Original Message-- From: *** Date: 4/26/2016 2:15:27 PM To: *** Subject: Outgoing calls (Lizelle Kotze Id: *** 086) Good day Can you please assist me with my outgoing calls, I cant make any calls but can receive calls. My number is *** THE REPLY I GOT "Good day Lizelle, Thank you for emailing Customer Care. We apologize for the delayed response. Kindly be advised to call 173 for further assistance. We look forward to being of service to you. Kind Regards, Nomsa Nkuna Customer Services MTN SA You can now text your query to us! Simply SMS 44303 Reference Number: ***9 I STILL CANT MAKE OUTGOING CALLS?? HOW MUST I CALL 173 IF I CANT MAKE CALLS !!! PLEASE HELP ME - AND I NEED THAT MONEY BACK THAT MUST HAVE BEEN DEDUCTED ONLY IN MAY !! PLEASE PLEASE PLEASE
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MTN South Africa's replyOfficial
18 May 2016, 08:11Thank you for your post.
Please note on the ID number provided the number is open to make calls. The invoice that closed on 1/04/2016 was paid on 3/05/2016.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Best regards,
MTN South Africa's reply18 May 2016, 08:11
Official
Thank you for your post.
Please note on the ID number provided the number is open to make calls. The invoice that closed on 1/04/2016 was paid on 3/05/2016.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Best regards,
's updateReviewer Update
05 Aug 2016, 13:46I still cant make any outgoing calls. if i type in *141*10# to load airtime or date it says that i recently performed a sim swap and i havnt,.
Please look into my account to see what the problem is please- ive been having this problem from March this year.
's update05 Aug 2016, 13:46
Reviewer Update
I still cant make any outgoing calls. if i type in *141*10# to load airtime or date it says that i recently performed a sim swap and i havnt,.
Please look into my account to see what the problem is please- ive been having this problem from March this year.