APPROXIMATELY 6MONTHS AND MTN STILL HAS MY PHONE

To Whom It may Concern<br> <br> I must say that I am very taken by all your marketing and wall updates, you guys show a lot of initiative to pull in new customers as well as advertise your new products however you guys should also show a little customer care to your existing customers. My Iphone has been with you guys since February 2015 and up until now I still do not know what the hell is going on yet we still being billed for the contract and insurance and I am stuck with a junk loan phone that you guys lent me which does not even work or ring. Please kindly get back to me as it is now almost 5 months and I have no feedback. The service delivery is absolutely pathetic and sad for such a big corporate company, I have even put up a post about this on Hello Peter and you guys had the nerve to lie and reply and say that someone would contact me to resolve the matter yet up until now nothing has been done. Call centre staff do not seem to know what is going on themselves and keep transferring calls running up my person phone bill yet still nobody can give answers. The whole insurance procedure stinks, you guys look for cheap labour and outsource to unprofessional companies.I want my phone