Approved Contract Disaster

Its been almost a month since I did an upgrade on their app,it was done in the beginning of March and never received any communication or feedback. Suddenly second week of lockdown my contract is approved,.I tried to contact them on Facebook and Twitter but was told not to worry my phone is on the way.Saturday the first instalment of a phone that I don't even own went through. Their service is really frustrating because I kept calling to get a waybil or reference number they tell me I should my ID whereas DSV requires either one of those 2.My other stress is that as the contract I took has a speaker which I need to contact them upon receiving my phone.If I fail to get my phone for this longer period what will happen to the speaker?