App**** online for contract

I must say it is very disappointing that after applying for a contract online on the 11th i still have not received any feedback form MTN, even more disappointing that I took the initiative to call their call centre number that I was given on the auto reply and only have to listen to the MTN music playing for over 10 minutes, this has happened not once or twice but three times. so question is what is the point of having a call centre and an online portal if they are not useful to potential clients and consumers.