CM
Carika M
1 reviews | Active since Dec 2012
04 Apr 2016, 11:31
App**** for a contract 26 March, still no feedback
I have app**** for a contract the 26th of March and received the confirmation stating that one of their dedicated consultants would contact me. I've contacted them on the 1st of April to ask if they need anything from me and again was told that a consultant would contact me shortly. Iv'e app**** online thinking it would be quicker and I'll be travelling for my work soon, I wanted to have everything finalised by then. I'm still waiting.
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MTN South Africa's replyOfficial
05 Apr 2016, 23:39Hello CarikaM,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
MTN South Africa's reply05 Apr 2016, 23:39
Official
Hello CarikaM,
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
The matter has been escalated to the relevant supervisory team for urgent resolution. They will contact you directly with feedback and an action plan.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***