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josias E
1 reviews | Active since Nov 2015
02 Nov 2015, 22:42
App**** for a additional contract
I app**** for a additional contract online with mtn its been nearly a week and I haven't heard anything from them, I only got a email from them right after I app**** saying my application is being processed. I have been a client for over 16 years and the service went from okay to the worst ever. If this problem isn't sorted within the next 24 hours I will honest to God cancel all my contracts. <br> <br> The service is ridiculous and no one ever answers at the call centre is there even people working there???
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Replies (1)
MTN South Africa's replyOfficial
04 Nov 2015, 09:25Hello Josias332,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the sales management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the sales management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
MTN South Africa's reply04 Nov 2015, 09:25
Official
Hello Josias332,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the sales management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been escalated to the sales management team for urgent attention and to contact you directly with feedback and a way forward.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Thabelo
REQ:***