1 reviews | Active since Dec 2016
Application terminated - Previous MTN account with legal
<p>App**** for a contract with MTN on Cyber Monday. Reference number: A ********** . Application declined due to previous MTN account been with legal. Contacted legal - they have no record of this. Provided MTN with a TransUnion report showing that I have excellent credit rating and no money owing to MTN. Store cannot help, MTN direct cannot help, Corporate legal cannot help. Therefore I cannot become an MTN customer with the CyberMonday 50GB promotion as there is no way to resolve this issue with MTN. Tried 5 times to have application re-subbmitted.</p> <p> </p>
Good day,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that i have escalated your complaint to management at legal, You will be contacted as soon as possible.
Regards,
Ishie.
Good day,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Kindly note that i have escalated your complaint to management at legal, You will be contacted as soon as possible.
Regards,
Ishie.
MTN rep**** on 23 Dec 2016, stating that the complaint was escalated to management at legal and I will be contacted soon. It's 25 days later and I have not been contacted.
MTN rep**** on 23 Dec 2016, stating that the complaint was escalated to management at legal and I will be contacted soon. It's 25 days later and I have not been contacted.