Application terminated due to time lag

<p> </p> <p>I am expressing my extreme dissatisfaction with MTN, particularly the MTN store at East rand mall.</p> <p>The reason for this being that i had app**** for a contract on 20 December 2016 in store (I had brought my ID, bank statements, payslips, etc). The contract was approved and i had signed for it as well. The clerk then notified me that i would receive a call to collect the phone once the approval was final.<br />Up till today i received no phone call so i had returned to the store, only for them to tell me that my application was terminated and the reason for this was that the time took too long (The system reflected this as well) which makes absolutely no sense.</p> <p>None of the staff had notified me about this. and today they noted that i would just have to come in again (I should note that the offer i had app**** and was successful at is no longer available).</p> <p>The MTN staff at said store is *********** and unhelpful, i would not recommend this store to anyone.</p> <p>Please could someone advise on any action which i could take or if anyone would be able to assist.</p> <p> </p>