Application terminated due to time lag
<p>i am disgruntled with the service at MTN. We app**** for an MTN contract through your representative at istore in clearwater on the 20th of April. The contract got approved and was signed for. We were told that we would get a response in 2 to 24 hours. We having been waiting all this time and today we get told that the application got terminated as it took too long. Now the offer we app**** for is no longer available as this is now May and that is the deal we wanted and could afford. </p> <p>Advise if there is someone who can assist us in this regard as we have been waiting for these phones and the delay was on MTN side and this is an inconvinience on our part.<br /> </p>
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
Complaints Management Team
Reference Number: ***0
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
Complaints Management Team
Reference Number: ***0