AC
Akkerman C
1 reviews | Active since Aug 2018
27 Aug 2018, 08:50
Application Status
Good day
I did an online application for my IPhone X on 14th August 2018 then got a call on the 15th from one of their agents , that I must send my documents. then did send them same day as I was thinking to go at the store. Until today haven’t had anything from MTN. Please let me know about my status of the application so that can try another networks.
Thanks AE CHAOANE
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Replies (2)
MTN South Africa's replyOfficial
27 Aug 2018, 10:11Good day Akkerman,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that you may contact MTN Direct on *** from your MTN line to process an application. They will be able to assist you over the phone.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's reply27 Aug 2018, 10:11
Official
Good day Akkerman,
Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.
Please note that you may contact MTN Direct on *** from your MTN line to process an application. They will be able to assist you over the phone.
Kind regards,
Ishie.
Complaints Management Team.
Best regards,
MTN South Africa's replyOfficial
27 Aug 2018, 10:29Good day,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note as per our telecoms, the documents received were not clear and we have requested you to please take your documents into an MTN store.
Please note that this query is resolved.
Warm Regards,
Zanele Mazibuko
Complaints Management team
Best regards,
MTN South Africa's reply27 Aug 2018, 10:29
Official
Good day,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note as per our telecoms, the documents received were not clear and we have requested you to please take your documents into an MTN store.
Please note that this query is resolved.
Warm Regards,
Zanele Mazibuko
Complaints Management team
Best regards,