Application Process

<p>I have been an Mtn client for many years and currently still have an Mtn contract. Last week I app**** for an new SIM ONLY deal. Called the Mtn Direct, did the application and forwarded the neccesary documents. The following day I received an contract saying that my contract application has failed. I then phoned the Mtn operator to find out what has happened as that is very strange as I have an excellent ITC track record, income band that is very good. I was then informed by the Mtn operator that the "vetting" department said that I'm a possible *****ent case. I asked how is this possible, especially considering that I am a current Mtn account holder with a excellent track record. I was then informed that I failed the 5 security questions that was asked by the operator following the request of my id number. I then told the operator that I WAS NEVER asked any questions. The operator took the case further with the vetting department who said she must do the application process again. We did it again and inserted my ID number into the system.... accordingly 5 questions were to follow but once again the operator said to me no questions are being displayed on the screen. She took all my details and did the application. Two days later the same situation occured, my contract application was once again declined because I failed the security questions, But once again, NO QUESTIONS were asked.</p> <p> </p> <p>At this stage I'm very dissapointed with MTN. As being a loyal customer I get treated as a ***** that can not even receive a sim only contract that is absalotuely no risk to the company. Could someone please step up and help. Best of all a day later I app**** with another company for an account and another ITC check was done with no problem. </p>