AM
Anele M
1 reviews | Active since Nov 2013
13 Aug 2015, 09:37
Application Of New Contract
Im an existing MTN customer, I have been trying to apply for a new contract line for over three weeks. My application is being rejected on the basis that they suspect that my application is ********** even though I have submitted and brought all my original documents at one of their service centre.<br> <br> Boitumelo Gailele and Rishi Hunsraj who work at MTN head office promised to resolve this two weeks ago but it looks like they didn't keep to their word because the problem is still not sorted, and now they not answering their phones or emails.<br> <br> This is so unfair because I don't know what I should do to prove that I'm not de*****ing myself and they also not telling me what to do.
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MTN South Africa's replyOfficial
01 Sept 2015, 13:19Hello Anel***1,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service. All applications are assessed in accordance with the NCA and depending score an application would be approved or declined.
However, we would like to assure you, that we continue to be committed to providing you and all of our customers with affordable and fair prices at all times. It is certainly not our intention to dissatisfy our customers.
We would like to assure you that we are actively working to improve our service levels.
Warm regards,
Willem
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service. All applications are assessed in accordance with the NCA and depending score an application would be approved or declined.
However, we would like to assure you, that we continue to be committed to providing you and all of our customers with affordable and fair prices at all times. It is certainly not our intention to dissatisfy our customers.
We would like to assure you that we are actively working to improve our service levels.
Warm regards,
Willem
REQ:***
MTN South Africa's reply01 Sept 2015, 13:19
Official
Hello Anel***1,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service. All applications are assessed in accordance with the NCA and depending score an application would be approved or declined.
However, we would like to assure you, that we continue to be committed to providing you and all of our customers with affordable and fair prices at all times. It is certainly not our intention to dissatisfy our customers.
We would like to assure you that we are actively working to improve our service levels.
Warm regards,
Willem
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
We are sorry to have disappointed you with our service. All applications are assessed in accordance with the NCA and depending score an application would be approved or declined.
However, we would like to assure you, that we continue to be committed to providing you and all of our customers with affordable and fair prices at all times. It is certainly not our intention to dissatisfy our customers.
We would like to assure you that we are actively working to improve our service levels.
Warm regards,
Willem
REQ:***