Application for additional line

Hello Peter

May you kindly assist me to sort out my query with MTN. I have been trying to apply for an additional contract on my name since 22 June 2019. I am an existing MTN customer.I have been sent from the store to the legal department.The legal department have confirmed that I have no accounts with legal, the store informs me that the system reject my application without a reason, which previously they said my accounts are with legal.I have had 2 old paid accounts with MTN. I have 2 existing ones opened in 2017 and 2018 September. I haven’t experienced any challenges in the past.No one has been able to assist or provide me with a clear understanding of the problem. I tried to contact MTN through Twitter, they said I should ask the store manager to contact legal.I informed the consultant at MTN Mafikeng Mall, instead she called legal herself and informed me that my name is not with legal. Then I asked wouldn’t she rather have enquirer as to why the system is rejecting my application. I have even consulted ITC, my credit score is in good standing. I am frustrated.