Application for a contract with the MTN Store

Good morning,

I trust that you are well.

On 30 October 2017 I made an application for a contract with the MTN store in Cavendish Square (Cape Town) for a Samsung Galaxy S8 and a Samsung J5 Pro. I received an sms from MTN on the same day stating that my application had been conditionally approved and that the dealer would be in contact with me shortly.

By Wednesday (01 November 2017) I had not received any correspondence from MTN. I decided to go back to the store where I was informed that my application for the contract had been approved and that the sim cards would need to be activated before I could take possession of the phones . I was informed that this would take a couple of hours and that I would be contacted to collect the phones within a day.

By Saturday (04 November 2017), and after 3 days, I had still not received any correspondence from MTN and returned to the store once again. This time I was informed that the sim cards had not as yet been activated. The consultant undertook to activate the sim cards immediately so that I could take possession of the phones by the end of the day. This however did not happen. I returned to the store on Sunday (05 November 2017) where I was once again informed that the sim cards had not been activated and was promised that the activation would happen immediately so that I could take possession of the phones by Monday 06 November 2017.

On Monday (06 November 2017) I received an sms from MTN stating that I have been provisioned on the MTN Choice+ S. Based on this I returned to the store where I was informed, once again, that the sim cards had not been activated. The consultant undertook to have the sim cards activated immediately and also stated that I would be contacted by Tuesday (07 November 2017) to come and take possession of the phones.

It has now been 8 days since my application for the contract was approved. As of writing this email, I have still not received any correspondence from the consultant at the MTN store and have not taken possession of the phones, which I will be paying for. The fact that I have been provisioned on the MTN Choice+S indicates that my bank account will be debited for the contract amount at the end of the month.

I would be grateful if MTN could handle this situation so that I may be able to take possession of the phones as soon as possible.

Kind regards, Chezlin Miller