PG
Paul G
1 reviews | Active since May 2009
06 Feb 2015, 16:59
Application declined in error
I have app**** for two mini iPad contracts from the iStore, and have been declined because of a failed ITC check (affordability). This could not have been right, so I phoned ITC and confirmed there is no problem on my account. and should not have failed any checks from a service provider. I got given a number for the vetting department, and had to listen to very bad call holding music for 15 minutes. I was eventually put through to another number, which went dead after another 5 minutes of holding. I tried the bad music again but gave up after probably another 20 minutes.<br> <br> Two things: I need to find out where the problem is with my application and credit scoring, since it seems to be an internal MTN process. Secondly, the customer service at MTN is not up to scratch at all.
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MTN South Africa's replyOfficial
18 Feb 2015, 16:57Hello pgrobler101,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this.
Upon checking with credit vetting as to what happened with your application, this was the response:
o You were approved on condition that you take a package that is within the credit limit allocated to you by the system.
o This credit limit would have been visible to the store that did your application as feedback from credit vetting.
o The application was then terminated at the store which then informs us that the offer was declined from your side.
regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this.
Upon checking with credit vetting as to what happened with your application, this was the response:
o You were approved on condition that you take a package that is within the credit limit allocated to you by the system.
o This credit limit would have been visible to the store that did your application as feedback from credit vetting.
o The application was then terminated at the store which then informs us that the offer was declined from your side.
regards
Thabelo
REQ:***
Best regards,
MTN South Africa's reply18 Feb 2015, 16:57
Official
Hello pgrobler101,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this.
Upon checking with credit vetting as to what happened with your application, this was the response:
o You were approved on condition that you take a package that is within the credit limit allocated to you by the system.
o This credit limit would have been visible to the store that did your application as feedback from credit vetting.
o The application was then terminated at the store which then informs us that the offer was declined from your side.
regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this.
Upon checking with credit vetting as to what happened with your application, this was the response:
o You were approved on condition that you take a package that is within the credit limit allocated to you by the system.
o This credit limit would have been visible to the store that did your application as feedback from credit vetting.
o The application was then terminated at the store which then informs us that the offer was declined from your side.
regards
Thabelo
REQ:***
Best regards,