Application Cancelled without notice

I app**** for a new MTN contract line, which was approved. I authorised the DebiCheck mandate, and I was informed that the device had already been packed for dispatch.

Subsequently, the order was cancelled without any communication or explanation from MTN.

I have since confirmed that:

The DebiCheck was successfully authorised

No request for additional verification was made

No notification of cancellation was sent

At this stage, I am not disputing MTN’s right to decline an application if justified. However, approving an application, obtaining DebiCheck consent, preparing the device for dispatch, and then cancelling without notice is unacceptable and creates a reasonable expectation of performance.

After contacting MTN for an explanation I am still waiting.