EZ
Ericah Z
1 reviews | Active since Apr 2012
04 Feb 2016, 16:58
APPLICATION APPROVE BUT NO PHONE
I app**** for a new contract on the 9th of January. I got a sms from MTN saying the application was approved. But the consultant who helped me had so many stories as to why she could not release the phone. I could not understand what was wrong. I had to change the phone so she could do another application but still the same story. Now 4 Feb she has submitted the application again. Now I have gone for vetting for the second time. could please someone give me a straight answer as to what is going on.
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MTN South Africa's replyOfficial
05 Feb 2016, 09:56Hello evimbai,
We are truly sorry for the inconvenience caused and for the delay with the application.
We have now escalated your complaint directly to the management team within our Sales Department and requested them to check on the progress of the application.
Once again we do apologize for the breakdown in service.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the delay with the application.
We have now escalated your complaint directly to the management team within our Sales Department and requested them to check on the progress of the application.
Once again we do apologize for the breakdown in service.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply05 Feb 2016, 09:56
Official
Hello evimbai,
We are truly sorry for the inconvenience caused and for the delay with the application.
We have now escalated your complaint directly to the management team within our Sales Department and requested them to check on the progress of the application.
Once again we do apologize for the breakdown in service.
Regards
Tim
MTN Complaints Management Team: REQ:***
We are truly sorry for the inconvenience caused and for the delay with the application.
We have now escalated your complaint directly to the management team within our Sales Department and requested them to check on the progress of the application.
Once again we do apologize for the breakdown in service.
Regards
Tim
MTN Complaints Management Team: REQ:***