Application approval time
<p> I have been waiting 3 weeks for a contract approval and you keep running specials to attract more customers whilst you don't have stock and resources to deal with the workload. This is my second application as I did not get a response from the first store 14 th avenue Johannesburg after 1 week. I decided to take my documents to Benmore and I've been told there is backlog of approvals, Now I am shocked to get a text that you're running anyway there special tomorrow. Why then run al this specials just to ruin you're reputation?If the workload is too much stop attracting new clients.</p> <p> </p>
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23 Jan 2017, 14:18I am still waiting for a reply
's update23 Jan 2017, 14:18
Reviewer Update
I am still waiting for a reply
MTN South Africa's replyOfficial
29 Jan 2017, 21:29Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***
Best regards,
MTN South Africa's reply29 Jan 2017, 21:29
Official
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Warm regards,
mike
REQ:***
Best regards,