1 reviews | Active since Jun 2015
Application #***7 Mtn do not want Business
Good Day<br> <br> On the 25/01/2016 i did an online application for a Sony Experia E1, I waited for a call from one of the consultant to finish up my application, however no one called me and i had to call in and i spoke with Thandeka Ndlovu who advised me that i have a default on my name. I called transunion to get my full credit report which stated that i was clear of any defaults and eligible for credit. I have then sent my credit report to 3 mail boxes which Mtnonlineapplication, Mtndirect and mtndirect documents which was on the 27th of January. it is now a week that has passed by and i still do not have any feedback.<br> my intetnion was to port from Cell c to MTN but if your service is this bad when trying to join you I do not want to begin to imagine what's its like once you've got me in a 24 month contract.<br> my reference number for the application was #***7 .<br> <br> <br> <br>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the MTN Direct management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the matter has been escalated to the MTN Direct management team for urgent attention and to contact you back with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
