Apple I phone - replacement
<p>Took a 2 month old, faultyiphone back to MTN constantia village, 4 + weeks ago....still waiting for repalcement unit, zero communication from store staff, who are badly lacking in service ethic and customer training, while MTN continues to bill me for non existent phone and service!</p>
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have called the store and the Repair Centre regarding your phone and we were advised that the phone was returned back to the store on the 24 April 2017 as the Find My iPhone application was still on and assessment could not be done. The store confirmed that the phone is currently at the and needs to be re-booked. We requested the store to contact you and update you on this matter.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Complaints Management Team
Itumeleng
Best regards,
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that we have called the store and the Repair Centre regarding your phone and we were advised that the phone was returned back to the store on the 24 April 2017 as the Find My iPhone application was still on and assessment could not be done. The store confirmed that the phone is currently at the and needs to be re-booked. We requested the store to contact you and update you on this matter.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Complaints Management Team
Itumeleng
Best regards,
so it takes MTN 4 weeks to determine that a faulty phone still has the Find My Iphone on and return same to the customer to switch it off.....UNBELIEVABLE>>>WILL IT TAKE ANOTHER TO REPLACE A FAULTY DEVICE WHIHC CANNOT MAKE OR RECEIVE A CALL, CANNOT CONNECT TO WIFI ?
The staff at the MTN store are beyond useless and need to seriously be retrained or replaced.
When will this be resolved ?
so it takes MTN 4 weeks to determine that a faulty phone still has the Find My Iphone on and return same to the customer to switch it off.....UNBELIEVABLE>>>WILL IT TAKE ANOTHER TO REPLACE A FAULTY DEVICE WHIHC CANNOT MAKE OR RECEIVE A CALL, CANNOT CONNECT TO WIFI ?
The staff at the MTN store are beyond useless and need to seriously be retrained or replaced.
When will this be resolved ?