Appaulling service from mtn insurance
<p> On the 25th September 2016 I submitted a claim for my damaged cell phone. I was told turn around time for collection and delivery of loan phone is 5 days. Its now the 14 September. Numerous emails have gone ignored. i cannot get hold of them. When i phone it takes forever to get to an operator and I now am fed up trying. my reference i received was ********** 0. I need my phone fixed. i use it for business and banking. They are quick to deduct money but dont give a damn about giving me service. Why should I pay my contract every month if I dont even have use of my phone??? TRULY DISGUSTED WITH MTN. Please can someone help me resolve this.</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
REQ:***