APPAULLED BY SERVICE FROM MTN CONTACT CENTRE SUPERVISOR

Item: MTN South Africa
Rating: 1
Author: Sindiswa H

I am writing this review minutes after being cut off a call that I made to MTN by their contact centre supervisor “ Chiris Eving”. This man was not willing to listen to my request, nor was helpful, not once did he let me speak, to even give him details I had to speak over him. This man needs to be taught what customer values is, He needs to be taught how to listen and here customers when they come through to your extension. He needs to understand what the bigger vision of MTN and values that they stand for because he possess none. It is a choice for all customer that’s MTN has, to even have a relationship with MTN and they will lose most of them if they ever get to speak to this “Chris “ He needs to understand that we have options of other service provides but we Choose MTN , because of the service they “used” have(before speaking to This Chris”) We pay for the service we receive and I do not remember paying for someone to talk over me, scream at me and then cut the call that was made my me without my problem being solved I paid off my contact and wanted the contract terminated and number changed to prepaid before my next debit date. I was promise this will be done in 24hrs after the settlement payment reflects in their account. I contacted the helpdesk was told it was sent to retention on the 05/05/2016. I am still waiting for my confirmation. I want this sorted out before my next debit date 20/05/2016. I want a written apology from Christ I have been a loyal customer of MTN for years to be treated like this. And would very much like this relationship to continue. No customer under the sun deserves the treatment I have received from him.

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