APPAULLED BY SERVICE FROM MTN CONTACT CENTRE SUPERVISOR

<p><font size="3" color="#000000" face="Times New Roman"> <br /></font></p> <p style="margin: 0cm 0cm 0pt;"><font face="Calibri"><font size="3" color="#000000">I am writing this review</font> <span style="mso-spacerun: yes;"> </span><font size="3" color="#000000">minutes after being cut off a call that I made to MTN by their contact centre supervisor “ Chiris</font><span style="mso-spacerun: yes;"><font size="3" color="#000000"> </font></span><font size="3" color="#000000">Eving”.</font></font></p> <p><font size="3" color="#000000" face="Times New Roman"> <br /></font></p> <p style="margin: 0cm 0cm 0pt;"><font size="3" color="#000000" face="Calibri">This man was not willing to listen to my request, nor was helpful, not once did he let me speak, to even give him details I had to speak over him.</font></p> <p><font size="3" color="#000000" face="Times New Roman"> <br /></font></p> <p style="margin: 0cm 0cm 0pt;"><font size="3" color="#000000" face="Calibri">This man needs to be taught what customer values is, He needs to be taught how to listen and here customers when they come through to your extension.</font></p> <p><font size="3" color="#000000" face="Times New Roman"> <br /></font></p> <p style="margin: 0cm 0cm 0pt;"><font size="3" color="#000000" face="Calibri">He needs to understand what the bigger vision of MTN and values that they stand for because he possess none. </font></p> <p><font size="3" color="#000000" face="Times New Roman"> <br /></font></p> <p style="margin: 0cm 0cm 0pt;"><font face="Calibri"><font size="3" color="#000000">It is a choice for all customer that’s MTN has, to even have a relationship with MTN and they will lose most of them if they ever get to speak to</font><span style="mso-spacerun: yes;"> </span><font size="3" color="#000000">this “Chris “</font></font></p> <p><font size="3" color="#000000" face="Times New Roman"> <br /></font></p> <p style="margin: 0cm 0cm 0pt;"><font face="Calibri"><font size="3" color="#000000">He needs to understand that we have options of other service provides but we Choose MTN , because of the service they “used” have(before speaking to</font><span style="mso-spacerun: yes;"> </span><font size="3" color="#000000">This Chris”)</font></font></p> <p><font size="3" color="#000000" face="Times New Roman"> <br /></font></p> <p style="margin: 0cm 0cm 0pt;"><font face="Calibri"><font size="3" color="#000000">We pay for the service we receive and I do not</font><span style="mso-spacerun: yes;"> </span><font size="3" color="#000000">remember paying for someone to talk</font><span style="mso-spacerun: yes;"><font size="3" color="#000000"> </font></span><font size="3" color="#000000">over me, scream at me and then cut the call that was made my me without my problem being solved</font></font></p> <p><font size="3" color="#000000" face="Times New Roman"> <br /></font></p> <p style="margin: 0cm 0cm 0pt;"><span style="mso-spacerun: yes;"><font size="3" color="#000000" face="Calibri"> </font></span></p> <p><font size="3" color="#000000" face="Times New Roman"> <br /></font></p> <p style="margin: 0cm 0cm 0pt;"><font size="3" color="#000000" face="Calibri">I paid off my contact and wanted the contract terminated and number changed to prepaid before my next debit date.</font></p> <p><font size="3" color="#000000" face="Times New Roman"> <br /></font></p> <p style="margin: 0cm 0cm 0pt;"><font face="Calibri"><font size="3" color="#000000">I</font> <span style="mso-spacerun: yes;"> </span><font size="3" color="#000000">was promise this will be done in 24hrs after the settlement</font><span style="mso-spacerun: yes;"><font size="3" color="#000000"> </font></span><font size="3" color="#000000">payment reflects in their account.</font></font></p> <p><font size="3" color="#000000" face="Times New Roman"> <br /></font></p> <p style="margin: 0cm 0cm 0pt;"><font size="3" color="#000000" face="Calibri">I contacted the helpdesk was told it was sent to retention on the 05/05/2016. I am still waiting for my confirmation.</font></p> <p><font size="3" color="#000000" face="Times New Roman"> <br /></font></p> <p style="margin: 0cm 0cm 0pt;"><font size="3" color="#000000" face="Calibri"> </font></p> <p><font size="3" color="#000000" face="Times New Roman"> <br /></font></p> <p style="margin: 0cm 0cm 0pt;"><font face="Calibri"><font size="3" color="#000000">I want this sorted out before my next debit date</font> <span style="mso-spacerun: yes;"> </span><font size="3" color="#000000">20/05/2016.</font></font></p> <p><font size="3" color="#000000" face="Times New Roman"> <br /></font></p> <p style="margin: 0cm 0cm 0pt;"><font size="3" color="#000000" face="Calibri"> </font></p> <p><font size="3" color="#000000" face="Times New Roman"> <br /></font></p> <p style="margin: 0cm 0cm 0pt;"><font size="3" color="#000000" face="Calibri">I want a written apology from Christ I have been a loyal customer of MTN for years to be treated like this.</font></p> <p style="margin: 0cm 0cm 0pt;"><font size="3" color="#000000" face="Calibri">And would very much like this relationship to continue.</font></p> <p><font size="3" color="#000000" face="Times New Roman"> <br /></font></p> <p style="margin: 0cm 0cm 0pt;"><font face="Calibri"><span style="mso-spacerun: yes;"><font size="3" color="#000000"> </font></span><font size="3" color="#000000">No customer under the sun deserves the treatment I have received from him.</font></font></p> <p> </p>