Appauling Service stranded abroad!!!

Item: MTN South Africa
Rating: 2
Author: Danel B

I am actually appalled at the service received after being such a life long customer. I sorted out my roaming before going abroad as I needed my phone, however once out of the S.A I had NO SERVICE. I emailed MTN with the problem asking MTN to sort out the issue while traveling. To date after supplying all my information once more I am still waiting for my roaming to be set up. If I knew this was going to happen I would have used another service provider. In actual fact I will take my chances when due for my next upgrade. Cannot believe the lack of service, and the inconvenience received. Regards Danel

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Replies (1)

MTN South Africa's replyOfficial

04 May 2015, 14:25

Hello danelcbotha,

Thank you for your post.

We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Please advise on which country are you roaming from in order to investigate further and confirm if MTN has roaming agreement in that foreign country as roaming comes on default for prepaid/ top up and it is already active on the network, furthermore take out the simcard and put it back to perform a manual network search and select any available network.

Please do not hesitate to contact us should you require further assistance.

Regards
Thabelo
REQ:***

MTN South Africa's reply04 May 2015, 14:25

Official