APPAULING SERVICE PROVIDERS

I have their shesha WiFi at home, its been OK for a while till this month of August, their connection kept slowing down daily if not hanging every second. So firstly I had a debit order with them but I never knew when it goes off. So I ended up doing efts monthly which ranked my fees from R429 to R450 monthly, OK no problem. Now this month on the 4th, as per usual I get a reminder, which followed with a link to do a direct payment through the link which. I followed their link thinking alas this is convenient, did my direct payment, all is well. Come the 18th of August I came home to no WIFI, boy was I Livid to say the least, tried calling their helpline, they hung up on me. Tried their App, never works! So I had to physically go (Kyalami corner branch) met a young lady who failed to understand that a direct payment from bank to MTN has no place to write a reference from my side, as MTN already had their own reference down for to pay directly. I presented to the proof of transaction only for them to tell there is nothing they can, they have to wait on MTN to pick up their direct pay POP (I was shocked, livid and purely disappointed) how does a huge franchise as MTN not pick up on their own direct pay POP? Now am being told I need to wait 7working days( with no wifi, which was paid for in time) for them to investigate the matter.

Mind you, I am also being told if there is some sort of refund it will only take place on the 1st of the month.

I am absolutely disgusted by this matter and wont be returning to them for any further service!