1 reviews | Active since Jun 2017
Appauling service
<p>The service form MTN is really terrible and very unacceptable. Long story short, I bought a phone from them and took out the insurance. The phone was damaged and they took it for repairs, that was in October 2016 and until today no wants to take responsibility and tell me exactly what is going on. I did not even get a phone to use in the mean time. Can I get some feed back and my phone back.</p>
Dear Xolisile,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards,
Willem Jnr Loots
MTN Complaints Management
Best regards,
Dear Xolisile,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
Please be advised that this has been escalated to the Regional Management to take corrective measures in accordance with our Service level agreements, and you will be advised of the outcome.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm regards,
Willem Jnr Loots
MTN Complaints Management
Best regards,