APPAULING SERVICE

I UPGRADED MY CONTRACT AND LESS THAN A MONTH LATER I HAD TO TAKE THE PHONE IN FOR REPAIRS. I WAS TOLD IT WAS WATER DAMAGAE TO A WATER RESISTANT PHONE. I WANTED TO KNOW HOW THAT WAS POSSIBLE AND TIL TODAY HAVE NOT RECEIVED FEEDBACK EXCEPT TO SAY MY PHONE HAS BEEN SOLD TO RECOVER THE DAMAGES(WAS NEVER INFORMED THAT WAS AN OPTION) OF R330 AND ALSO I STILL NEED TO CONTINUE PAYMENT OF THE CONTRACT FOR THE 24MONTH PERIOD. THE MONTHLY INSTALLMENT FOR THE PHONE IS R240 FOR 24MONTHS SO WAS MY PHONE SOLD FOR R330 DAMAGE FEE?? I HAVE BEEN UP AND DOWN FROM CALL CENTER TO THE BRANCH AND I AM GETTING NO ASSISTANCE FROM ANYONE AND I HAVE BEEN A LOYAL MTN CUSTOMER FOR AS LONG AS I CAN REMEMBER AND IT IS SICKENING TO THINK THIS IS THE KIND OF SERVICE I RECEIVE. I AM APPAULED AT THE CUSTOMER SERVICE CENTER WHO TELL ME THAT IT IS NOT THEIR RESPONSIBILITY BUT THAT OF THE CONSULTANT WHO ASSISTED ME. IF CUSTOMER CARE DOESNT CARE FOR THE CUSTOMER THEN I DOUBT MY ISSUE WILL EVER BE RESOLVED.