DS
Danielle S
1 reviews | Active since Nov 2011
29 Jul 2019, 08:30
Appauling Service
To Whom It May Concern
I am having a MAJOR issue with MTN, particularly Monicca Petje at your Northgate store.
I went to your Northgate store about 2 months ago to facilitate my upgrade and was unfortunately sent to deal with Monicca. Ever since she “fiddled” with my account I now no longer get my statements sent via email, the nymber and service I requested to have cancelled has not been cancelled and I am still being billed for it, and, after requesting to have the debit order details changed, she has now flagged my account for cancellation in its entirety.
I am DESPERATE for assistance to get my account sorted and back to where it was. I am sick and tired of having to email her every week (she is the only contact I have) to either get my statements, or fix my account. PLEASE I need someone from MTN, to assist me in getting this sorted our as Monicca is completely *********** to do so.
My account t was perfect and I was getting everything timeously, before Monicca did my upgrade, I 100% blame her for all the inconveniences I am having to deal with.
PLEASE I am desperate for assistance.
Regards Danielle Scott
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Replies (2)
MTN South Africa's replyOfficial
30 Jul 2019, 07:05Good Morning
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please note that we are investigating the issue and feedback will be provided as soon as possible.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsJessica Complaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please note that we are investigating the issue and feedback will be provided as soon as possible.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsJessica Complaints Management team
Best regards,
MTN South Africa's reply30 Jul 2019, 07:05
Official
Good Morning
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please note that we are investigating the issue and feedback will be provided as soon as possible.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsJessica Complaints Management team
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please note that we are investigating the issue and feedback will be provided as soon as possible.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Warm RegardsJessica Complaints Management team
Best regards,
DS
Danielle S's updateReviewer Update
30 Jul 2019, 08:46Than kyou Jessica
I went back into the store yesterday and spoke with KG, another consultant.
I went back into the store yesterday and spoke with KG, another consultant.
DS
Danielle S's update30 Jul 2019, 08:46
Reviewer Update
Than kyou Jessica
I went back into the store yesterday and spoke with KG, another consultant.
I went back into the store yesterday and spoke with KG, another consultant.