Appauling Service

Good day

I walked into the MTN customer care centre at East Gate mall on Tuesday to ask for help with my phone the camera is now blurry the contract is almost 2 years old so they were so unhelpful and not interested they didn't even want to see the phone they were all busy on their phones chatting they just said they haven't seen the technician that should help me he's either out or absent and I must either come back on Thursday or Friday I mean really? I went to Maponya first and they told me that it's a software issue and that they need to book the phone in or I must go to East Gate or Melrose Arch and I'll get immediate assistance well to my shock I got what I got..

Secondly my debit order took R600, + and I must be debited R1100+ I call the centre and the agent proudly doesn't know what's going on so I must try calling on Monday because next month I'll be billed more I mean such a big company come on people???? I demand an explanation why I was debited for the subscription and not the service..