MM
Mimi M
1 reviews | Active since Jun 2014
06 Feb 2015, 15:40
APPAULING SERVICE
I called MTN for the third time as my query wasn't resolved, I was received by Ntombi Tembe whom I asked what personal details would she want to confirm first before I can explain my query as the other 2 advisors asked me for my surname and name, she told me I must say what I want , I explained to her why I was saying that but with attitude she told me that I must go ahead and confirm my names and number, while confirming that she jumped in and say I must say what I want, I found very irritating that she was so rude and spoke to me with such a level of unprofessionalism, this is such bad service and telephone etiquettes should be taught to call center agents, very disgusted.
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MTN South Africa's replyOfficial
18 Feb 2015, 12:16Hello Dukuzm01,
We apologise for the inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them with the most efficient services. We assure you, such a problem will not arise again and our employees will be extra careful while dealing with our valued customers.
This matter has been escalated to the relevant management team for urgent attention. We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
regards
Thabelo
REQ:***
We apologise for the inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them with the most efficient services. We assure you, such a problem will not arise again and our employees will be extra careful while dealing with our valued customers.
This matter has been escalated to the relevant management team for urgent attention. We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
regards
Thabelo
REQ:***
Best regards,
MTN South Africa's reply18 Feb 2015, 12:16
Official
Hello Dukuzm01,
We apologise for the inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them with the most efficient services. We assure you, such a problem will not arise again and our employees will be extra careful while dealing with our valued customers.
This matter has been escalated to the relevant management team for urgent attention. We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
regards
Thabelo
REQ:***
We apologise for the inconvenience experienced due to the unprofessional behaviour of our employee. It was thoughtful of you to inform us about the incidence promptly and brought it to our notice, which provides us a chance to deal with this undesirable behaviour.
We will also like to bring it to your kind attention that, all our employees are well trained in dealing with the customers and to provide them with the most efficient services. We assure you, such a problem will not arise again and our employees will be extra careful while dealing with our valued customers.
This matter has been escalated to the relevant management team for urgent attention. We value your input and also appreciate the time you took to raise your concerns with us because it is only through constructive feedback that we can identify and improve in areas that need our urgent attention.
regards
Thabelo
REQ:***
Best regards,