1 reviews | Active since May 2016
Appauling customer service
<p>I requested in writing to MTN retentions in Dec last year to terminate my contract on the termination date.</p> <p> </p> <p>E mail correspondense were initially sent back and forth with MTN and myself clerifying details etc... </p> <p> </p> <p>5 Months have passed and this hasnt been done. I have been promised a consultant would call me to resolve this and I am still waiting...</p> <p> </p> <p>REF for termination ( ***1 )</p> <p> </p> <p>Follow up ***</p> <p>Second follow up ***</p>
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
The number has been migrated to prepaid and a request for late cancellation has been logged, reference number: ***.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
Thank you for your post
We apologize for the delayed response and for any inconvenience incurred.
The number has been migrated to prepaid and a request for late cancellation has been logged, reference number: ***.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
REQ:***
How am I still being debited if the number has been migrated...?
I am awaiting feedback from retentions on a number of e-mails sent.
When can I expect to be reimbursed for the last 6 months that i have been debited for?
The service MTN provides is disgusting...
How am I still being debited if the number has been migrated...?
I am awaiting feedback from retentions on a number of e-mails sent.
When can I expect to be reimbursed for the last 6 months that i have been debited for?
The service MTN provides is disgusting...
FEEDBACK PLEASE, I AM TIRED FOR MTN'S USELESS SERVISE AND EMPTY PROMISES...
FEEDBACK PLEASE, I AM TIRED FOR MTN'S USELESS SERVISE AND EMPTY PROMISES...