APPAULING CUSTOMER REPAIR SERVICE
<p>I would to start by saying how absolutely terrible the service is at Mtn Repairs Centre . Been waiting over a month for my phone . So there policy of 21 working days doesn't stand , because they don't have stock of my phone . So I must wait now for another 2 weeks till they have stock. So 2 months I would be with out a phone now . Monday 22nd August they told me no sir we getting stock this week , so I call again today 25th August . They till me sorry sir another 2 weeks . When does the bad service in this country end and who gets held accountable honestly</p>
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ: **********
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been referred to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Regards
Nompumelelo
REQ: **********
so they say they are sorting it out. They called me a week ag.. Still absolutely nothing has been done
so they say they are sorting it out. They called me a week ag.. Still absolutely nothing has been done