Appauling bad services by MTN and Mondo

Today I am now at head office MTN offices and they are telling me they don't know how to assist me. The lady is sending email to someone at Mtn to ask where to send my complaint.

MTN says there is nothing showing on their system and Mondo Tells me that the pass credit already on the 12 May 2022 ref: FR 1 -***. These number I was given Mondo now at 3h15. I was on call with Mondo and at the Roodepoort head offices. When I asked to speak to a manager I was told no one is available to assist, most of them work from home due to covid. Shocking really such a big company and no one to assist.

Now if head office cannot assist me with these matter , who now is suppose to help me. I am now still at the office time is 4h33 I am sitting at MTN head office ,drove all the way from. Jhb South and I can't be assisted. Can someone please tell me from management side from MTN or Mondo.

It's has been 6 months now, complaining about the same issue and by the looks of it,no one knows what to do. The lady is trying to assist but she doesn't know what to do. I have been sending e mails and all I get is an automated message that says the matter has been escalated to relevant department and with a reference number and that is all. I am now turning to hello Peter to get these matter resolved.

Both Mondo and MTN are very dismissive towards my inconvenience. I am really disappointed that obviously MTN must be aware that the are a lot of complaints about Mondo but continue to keep them as their partners.

I have been a customer of MTN for more than 18years and always make sure that I pay my account on time yet these is the service that I get for being a loyal client. Obviously as long as I pay my account to hell with everything else. I am really disappointed with MTN.

These message is also going to be published on hello Peter maybe I will get justice and let other people know how they treat their loyal clients.

The Question is why is MTN still dealing with Mondo because according to the lady at MTN they received a lot of complaints by mondo. Why have consultant who can't even resolve the matter. Shame the lady had to send e mails to God know who . Now the question is will my matter ever be resolved. BIG QUESTION. Now I have to wait or call her again on Wednesday because she is off tomorrow to get feedback. That whole big building of MTN in Roodepoort there was no one from management who could come down and assist, what a Shame.