Apparently Im deceased ..all of a sudden !
MTN has de-activated my contract off their MTN network permanently reason being that I'm deceased all of a sudden, they say my ID says I'm deceased, I then visited Home Affairs to see truth in this matter, & Home Affairs said everything its fine, my ID says I'm still alive. Now one wonder how did MTN get this disturbing news that I passed on without them verifying this information, as we speak my account has been handed over to their internal legal department. From yesterday to today still no response from this *********** legal dept.
I have been with MTN for more than 5 years, are they tired of my money that they wish me dead... ?
Frustrated with no network ... while I pay my account
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for any inconvenience experienced.
Kindly reply with your Id number or account number in order for us to engage with legal department and resolve your problem accordingly.
We would like to assure you that we are actively working to improve our service levels.
regards
Mike Ramaboka
Complaints Management Team
Dear Valued Customer,
We acknowledge the receipt of your complaint and apologise for any inconvenience experienced.
Kindly reply with your Id number or account number in order for us to engage with legal department and resolve your problem accordingly.
We would like to assure you that we are actively working to improve our service levels.
regards
Mike Ramaboka
Complaints Management Team